Mediation

Mediation is a way for landlords and renters to try to sort out a dispute with the help of an independent, trained third party, without going to court. The mediator does not take sides or impose a decision. Instead, they help both parties explain their concerns, explore options and, if possible, reach an agreed solution that everyone can live with.

In the private rented sector (PRS), mediation is already used for disagreements about rent arrears, access for repairs, noise or anti-social behaviour, and sometimes over deposit deductions, either through specialist housing mediation services or as part of existing redress and tenancy deposit schemes.

Mediation is usually quicker, less formal and less stressful than court proceedings, and it is often cheaper or free to use. Any agreement reached can be written down as a settlement. While this is normally not a court order, it can still carry weight if the dispute later goes to court or an ombudsman.

Under the Renters’ Rights Act 2025, a new Private Rented Sector Ombudsman will become compulsory for landlords. This Ombudsman is expected to offer or link to mediation-style services to resolve complaints early, so that many issues about standards, communication and fairness are settled before they escalate into full legal action.

Mediation does not remove a renter’s core legal rights. Serious matters such as unlawful eviction, harassment or dangerous disrepair may still need urgent court or tribunal action, even if mediation has been attempted.