Welcome to August! Please read these Terms of Use ("Terms", "Terms of Use") carefully before using the August App. We are Augur Technologies Limited, trading as “August” (we, us, our (etc.) or “August”).
1. What’s in these terms?
These terms tell you the rules for using the August app (our App) and apply to all users, whether you are a business or a consumer user, and whether you access the App on a mobile device, via a webapp or any other platform or method of access.
These terms include information on what you can upload to our App and how you must interact with other users, and set out how we protect users from harmful content.
2. Who we are and how to contact us
We are registered at Companies House in England with number 13636887. Our registered office is at 1 Mark Square, Wework, London, England EC2A 4EG. Our VAT number is GB426489369.
You can contact us by using the functionality in the App, by email at hello@www.augustapp.com or by mail to August, WeWork, 1 Mark Square London EC2A 4EG
3. By using our App you accept these terms
By using our App, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our App. If you are under 18 or outside of the UK you must not use our App.
4. There are other terms that may Apply to you
These terms of use refer to the following additional terms, which also apply to your use of our App:
Our Privacy Policy, which explains how we collect, use and store your personal data.
Our Cookie Policy, which sets out information about the cookies on our App.
5. We may make changes to these terms
We amend these terms from time to time. Please check these terms to ensure you understand the terms that apply at the time of use. These terms were most recently updated on 10th December 2024.
6. We may make changes to our App
We may update and change our App from time to time to reflect changes to our products, our users’ needs and our business priorities.
7. We may suspend or withdraw our App
We do not guarantee that our App, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our App for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our App through your internet connection are aware of these terms of use and other applicable terms of use, and that they comply with them.
8. You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@www.augustapp.com
9. How you may use material on our App
We are the owner or the licensee of all intellectual property rights in our App, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
Your licence to use our App is different depending on whether you are a paying subscriber or using our App on a free-to-use basis.
10. No text or data mining, or web scraping
You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our App or any services provided via, or in relation to, our App for any purpose. This includes using (or permitting, authorising or attempting the use of):
Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our App or any data, content, information or services accessed via the same.
Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.
The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).
You shall not use, and we do not consent to the use of, our App, or any data published by, or contained in, or accessible via, our App or any services provided via, or in relation to, our App for the purposes of developing, training, fine-tuning or validating any AI system or model or for any other purposes not explicitly set out in the agreements that govern your use of the App.
This clause will not Apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are Applicable to us.
11. Uploading content to our App
Whenever you make use of a feature that allows you to create content directly on our App, upload or share content to our App, or to make contact with other users of our App, you must comply with the standards set out below under Acceptable Use.
You warrant that any such contribution complies with those standards, and you are liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
We will consider any content you upload to our App to be non-confidential and not protected by any trade mark, patent or copyright (“non-proprietary”), that is, in the public domain. You own your content, but you are required to grant us and other users of our App a limited licence to use, store and copy that content and to distribute and make it available to others for the purposes of the App’s functionality.
We also have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to our App violates their intellectual property rights or their right to privacy.
We have the right to review any posting you make on our App and if, in our opinion, your post does not comply with the acceptable use standards set below we have the right to remove any such posting you make on our App.
If you wish to contact us in relation to content you have uploaded to our App and that we have taken down, please contact us via the in-app functionality.
12. User-generated content is not approved by us
Our App may include information and materials uploaded by other users. This information and these materials have not been verified or approved by us. The views expressed by other users on our App do not represent our views or values.
13. Do not rely on information on this App
The content on our App is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our App.
Although we make reasonable efforts to update the information on our App, we make no representations, warranties or guarantees, whether express or implied, that the content on our App is accurate, complete or up to date.
14. We are not responsible for websites we link to
Where our App contains links to other apps and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those apps or resources.
15. We are not responsible for viruses
We do not guarantee that our App will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programs and platform to access our App. You should use your own virus protection software.
16. You must not introduce viruses
You must not misuse our App by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our App or any part of it. You must not attempt to gain unauthorised access to our App, the server on which our App is stored or any server, computer or database connected to our App or any other equipment or network connected with our App. You must not interfere with, damage or disrupt any software used in the provision of our App or any equipment or network or software owned or used by any third party on which this App relies in any way. You must not attack our App via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our App will cease immediately.
17. Our responsibility for loss or damage suffered by you
Whether you are a consumer or a business user:
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
The terms setting out our liability to you differ for business and consumer users and are set out in the relevant terms and conditions.
18. Which country’s laws apply to any disputes?
If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
19. Acceptable use
These acceptable use standards apply to any material you upload or share to our app or generate on our app (User Content). They also apply to any contact you make with other users on our app, links to our app, and any other ways you use our app.
You must comply with these standards in spirit as well as to the letter.
We will determine, in our discretion, whether any User Content or your use of our app breaches these acceptable use standards.
You may not use our app:
In any way that breaches any local, national or international law or regulation.
In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To bully, insult, intimidate or humiliate any person.
To send, knowingly receive, upload, download, share, post, use or re-use any material which does not comply with our content standards.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
User Content:
Must be accurate (where it states facts or represents reality (e.g.a photograph of a problem in a rented property).
Only contain opinions that are genuinely held.
Must comply with the law.
User Content must not:
Be defamatory of any person.
Be obscene, offensive, hateful or inflammatory.
Infringe any copyright, database right or trade mark of any other person.
Include video content that has been or would be likely to be given an R18 certificate by the British Board of Film Classification (BBFC).
Include video content not suitable for BBFC classification.
Include material that might impair the physical, mental or moral development of persons under the age of 18.
Be likely to deceive any person.
Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Contain illegal content or promote any illegal content or activity.
Be in contempt of court.
Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Impersonate any person or misrepresent your identity or affiliation with any person.
Give the impression that the User Content emanates from us, if this is not the case.
Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
Be pornographic.
20. Illegal content
In addition, you must not use our app in any way that involves:
Terrorism offences.
Child sexual exploitation or abuse offences including grooming and child sexual abuse material.
Encouraging or assisting suicide (or attempted suicide) or serious self-harm offences.
Harassment, stalking, making threats or abuse offences.
Hate offences.
Controlling or coercive behaviour offence.
Drugs or psychoactive substance offences.
Firearms or other weapons offences.
Unlawful immigration or human trafficking offences.
Sexual exploitation of adults offences.
Extreme pornography offence.
Intimate image abuse offences.
Proceeds of crime offences.
Fraud and financial services offences.
Foreign interference offences.
21. Content very harmful to children
The following must not be uploaded, shared or generated directly on this service:
Pornographic content.
Content which encourages, promotes or provides instructions for suicide.
Content which encourages, promotes or provides instructions for an act of deliberate self-injury.
Content which encourages, promotes or provides instructions for an eating disorder or behaviours associated with an eating disorder.
22. Other content harmful to children
You must not upload, post, create on our app or share any of the following:
Content that is abusive and which targets any of the following characteristics: race, religion, sex, sexual orientation, disability, gender reassignment.
Content which incites hatred against people:
of a particular race (including colour, nationality, and ethnic or national origins, religion (including lack of religion), sex or sexual orientation;
who have a physical or mental disability; or
who have the characteristic of gender reassignment (meaning the person is proposing to undergo, is undergoing or has undergone a process (or part of a process) for the purpose of reassigning the person’s sex by changing physiological or other attributes of sex).
Content which encourages, promotes or provides instructions for an act of serious violence against a person.
Bullying content.
Content which:
depicts real or realistic serious violence against a person (real or not);
depicts the real or realistic serious injury of a person (real or not) in graphic detail.
Content which:
depicts real or realistic serious violence against an animal (real or not);
depicts the real or realistic serious injury of an animal (real or not) in graphic detail;
realistically depicts serious violence against a fictional creature or the serious injury of a fictional creature in graphic detail.
Content which encourages, promotes or provides instructions for a challenge or stunt highly likely to result in serious injury to the person who does it or to someone else.
Content which encourages a person to ingest, inject, inhale or in any other way self-administer:
a physically harmful substance;
a substance in such a quantity as to be physically harmful.
23. Offences
You must not upload, post, create on our app, share or cause any uploading, posting, creation or sharing, of any of the following:
A grossly offensive, indecent, obscene or menacing message intending to cause offence, menace, distress or anxiety.
A false message knowing it to be false, intending to cause non-trivial psychological or physical harm to a likely audience, and with no reasonable excuse.
A message threatening death or serious harm while intending or being reckless as to whether the object of the threat would fear that the threat would be carried out.
Flashing images when it is reasonably foreseeable that an individual with epilepsy will see it and the sender intended that the individual would suffer harm and the sender has no reasonable excuse for sending the images.
A communication that intends to encourage serious self-harm.
An unsolicited sexual image, including a manufactured intimate image or “deepfake” intending the recipient to be caused alarm, distress or humiliation, or for the purpose of sexual gratification and being reckless as to whether the recipient will be caused alarm, distress or humiliation.
A sexually explicit deepfake.
24. Additional provisions for video content
You must comply with our guidance on use of maturity or sensitivity ratings on video content.
For the avoidance of doubt, for any User Content in the form of video content:
You must tell us immediately, if you upload a video containing any of the following: criminal material (relating to terrorism, sexual exploitation of children, child pornography, racism and xenophobia), unclassified or unclassifiable videos, videos rated R18 or suitable for R18 rating and other material that might impair the physical, mental or moral development of persons under the age of 18 (restricted material).
You must not upload a video containing material likely to incite violence or hatred against a group of persons or a member of a group of persons based on any of the following grounds: sex, race, colour, ethnic or social origin, genetic features, language, religion or other belief, political opinion, membership of a national minority, property, birth, disability, age or sexual orientation.
25. Advertising
You must not upload, post, create on our app or share content containing any advertising or promoting any services or web links to other apps.
You must not upload a video containing advertising for any of the following:
Cigarettes and other tobacco products, electronic cigarettes or electronic cigarette refill containers, and prescription-only medicine; or
Alcoholic drinks that are not aimed specifically at under 18s and do not encourage immoderate consumption of alcohol.
Any advertising included in a video you upload must not:
Prejudice respect for human dignity.
Include or promote discrimination based on sex, racial or ethnic origin, nationality, religion or belief, disability, age or sexual orientation.
Encourage behaviour prejudicial to health or safety.
Encourage behaviour grossly prejudicial to the protection of the environment.
Cause physical, mental or moral detriment to persons under the age of 18.
Directly exhort such persons to purchase or rent goods or services in a manner which exploits their inexperience or credulity.
Directly encourage such persons to persuade their parents or others to purchase or rent goods or services.
Exploit the trust of such persons in parents, teachers or others.
Unreasonably show such persons in dangerous situations.
You must use the functionality provided on our app to declare whether, as far as you know or can reasonably be expected to know, any video contains advertising.
26. How we protect you from illegal content
This provision sets out what we do to protect you from illegal content.
We minimise the length of time for which terrorism content is present on the app. We will swiftly take down terrorism content when we find out about it.
We will minimise the length of time for which child sexual exploitation and abuse content is present on the app. We will swiftly take down child sexual exploitation and abuse content when we find out about it.
We will minimise the length of time for which other content that amounts to an offence is present on the app. This applies to content relating to assisting suicide, threats to kill, public order offences, harassment, stalking and fear or provocation of violence, drugs and psychoactive substances, firearms and other weapons, assisting illegal immigration, human trafficking, sexual exploitation, sexual images, proceeds of crime, fraud, financial services, foreign interference, animal welfare and offences relating to being involved in committing any of these offences (known as inchoate offences). We will swiftly take down such content when we find out about it.
27. What content and behaviours you should report
You can report or complain about the following content and behaviours:
Content you consider to be illegal.
When you think we are not dealing with illegal content or activity as we should.
Where you think our content reporting systems and processes do not easily let users report content they believe to be illegal and content they believe to be harmful to children and that is accessible to children.
When you think we have insufficiently considered the importance of protecting users’ rights to freedom of expression or privacy.
Where your content has been taken down on the basis that it is illegal.
Where we have given you a warning, suspended, banned or restricted you in any way as a result of your content which we consider to be illegal content.
Technology we use results in your content being taken down, access-restricted or deprioritised and you think the technology has been used in a way not set out in our terms of service.
28. How to complain or report content
To complain or report content, please email complaints@www.augustapp.com or contact August Support via the app.
29. How we will deal with your complaint or reported content
On receiving a complaint, we will conduct an internal review of the report as per our internal guidelines.
A warning or suspension will be given depending on nature of the violation:
Permanant ban if a user engages in activity under the severe violation category
Warning message if a user engages in spam behaviours. If a user continues and is reported twice more, they will be suspended from reporting or chat features on the app for 30 days. If after the suspension they continue to spam they will be permanently banned from the app.
30. How we protect you from illegal content
This provision sets out what we do to protect you from illegal content.
We minimise the length of time for which terrorism content is present on the app. We will swiftly take down terrorism content when we find out about it.
We will minimise the length of time for which child sexual exploitation and abuse content is present on the app. We will swiftly take down child sexual exploitation and abuse content when we find out about it.
We will minimise the length of time for which other content that amounts to an offence is present on the app. This applies to content relating to assisting suicide, threats to kill, public order offences, harassment, stalking and fear or provocation of violence, drugs and psychoactive substances, firearms and other weapons, assisting illegal immigration, human trafficking, sexual exploitation, sexual images, proceeds of crime, fraud, financial services, foreign interference, animal welfare and offences relating to being involved in committing any of these offences (known as inchoate offences). We will swiftly take down such content when we find out about it.
Policy
Violation level
Violation
Identification
Example of Violation
Action
Bullying and harassment
Severe
Unwelcome Behaviour
Message or report which belittles or humiliates others based on their race, gender, sexual orientation, religion, or any other personal characteristic.
A user repeatedly makes derogatory comments about another sensitive characteristic in a chat message or problem report
No warning – Immediate Ban
Bullying and harassment
Severe
Intent to cause harm
Content that expresses a clear intention to cause harm to others physically, emotionally, or psychologically.
A user posts a detailed place and time plan to harm a specific individual or group of individuals.
No warning – Immediate Ban
Bullying and harassment
Severe
Harassing
Content that repeatedly targets or intimidates an individual or group.
A user continuously sends harassing messages / reports to LL, despite being asked to stop. The message contains harassing / intimidating language
No warning – Immediate Ban
Promotion of illegal activity
Severe
Endorses or promotes illegal or harmful activity
Content that encourages or supports illegal or harmful behaviour.
A user shares links to websites selling illegal drugs and provides instructions on how to purchase them
No warning – Immediate Ban
Sexual content
Severe
Sexually explicit
Content that contains explicit sexual material.
A user uploads explicit images or videos of a sexual nature
No warning – Immediate Ban
Spam
Mild
Misusing our support services
Contacting support excessively or inappropriately for non-urgent matters.
A user repeatedly contacts support for trivial issues or inquiries that could be addressed through self-service resources, causing unnecessary workload for support staff.
1st instance = Warning; Continuation with x2 further instances = Suspension for 30 days; Continuation after suspension = Ban
Spam
Mild
Submitting false reports
Falsely reporting other users for violations, they did not commit.
Fabricating incidents or exaggerating claims in reports to maliciously target individuals or manipulate outcomes.
A user submits a report claiming harassment by another user, but upon review, it is found that no harassment occurred, and the report was made with the intent to discredit the other user.
1st instance = Warning; Continuation with x2 further instances = Suspension for 30 days; Continuation after suspension = Ban
31. Your rights to claim against us if we restrict access to your content
If we restrict access to any content you generate or upload to or share on our service in a way that breaches these terms of service, you have a right to bring a claim against us for breach of contract.
32. Your rights to claim against us if we suspend or ban your use of our service
If we suspend or ban you from using our service in a way that breaches these terms of service, you have a right to bring a claim against us for breach of contract.
