Please read these Terms of Use ("Terms", "Terms of Use") carefully before using our August property management platform. We are Augur Technologies Limited, trading as “August” (we, us, our (etc.) or “August”).
1. About these terms
These Terms of Use set out the rules for using August. They apply to everyone who uses August, whether you are a landlord on a free or paid plan, a member of a Workspace, or a tenant, and whether you use us as a business or as a consumer.
In these terms, "August" and "the Services" mean our website at www.augustapp.com, our web app at web.augustapp.com, our iOS and Android apps, and any other way you access our platform.
Please read these terms carefully. By using August you confirm that you accept them. If you do not agree, you must not use August.
2. Who we are and how to contact us
August is a trading name of Augur Technologies Limited, a company registered in England and Wales with company number 13636887. Our registered office is at 1 Mark Square, London, EC2A 4EG. Our VAT number is GB426489369.
You can contact us through the in-app chat, by email at [email protected], or by post to our registered office. For account security issues email [email protected], and for complaints email [email protected].
3. Who can use August
You must be 18 or over to use August. August is designed for residential property and tenancies in the United Kingdom. You may use August from outside the UK, for example if you are an overseas landlord with property in the UK, but our features, guidance and regulatory content are written for UK law and UK property.
4. Other terms that apply to you
These Terms of Use sit alongside other documents that also apply to you:
our Subscriber Terms, if you pay for an August subscription;
our Free-to-Use Terms, if you use August without a paid subscription;
our Privacy Policy, which explains how we collect, use and protect personal data; and
our Cookie Policy, which explains the cookies and similar technologies we use.
If anything in these Terms of Use conflicts with the Subscriber Terms or the Free-to-Use Terms, those terms take priority.
5. Changes to these terms
We may update these terms from time to time, for example when we add features, when the law changes, or when we change how we run August. The version and effective date at the top of this page show when they were last changed. If we make a change that significantly affects you, we will tell you in advance by email or in the app. If you keep using August after the change takes effect, the updated terms will apply.
6. Changes to August and availability
We regularly update and improve August, and features may change, be added or be withdrawn. You can follow our changes on our web, iOS and Android release pages.
We work hard to keep August available, but we do not guarantee that it will always be available or uninterrupted. We may suspend or restrict all or part of August for maintenance, security or other business and operational reasons. Where we can, we will give you reasonable notice.
7. Your account and Workspaces
You must keep your login details confidential and must not share them with anyone else. If you know or suspect that someone else has access to your account, tell us straight away at [email protected]. We may disable your login if we reasonably believe you have broken these terms or your account has been compromised.
Workspaces let an account holder invite other people to work on the same portfolio. If you are a Workspace Admin, you are responsible for who you invite, the permissions you give them, and removing people who should no longer have access. Everyone you invite must follow these terms, and you are responsible for what they do in your Workspace. If you are a Workspace Member, you may only use the Workspace for the purposes the Admin allows, and your access can be changed or removed by an Admin at any time.
You are responsible for making sure that anyone who uses August through your device or internet connection is aware of and follows these terms.
8. You content
"Your content" means anything you or your Workspace upload, create or share on August, including property details, tenancy documents, certificates, receipts, photos, messages and maintenance reports.
You keep ownership of your content. You give us a limited licence to host, store, copy, process and display your content so that we can provide August to you, including sharing it with the people you choose to share it with, such as your tenants or Workspace Members. We treat your content as confidential and handle any personal data in it in line with our Privacy Policy.
You confirm that you have the right to upload your content and that it meets the standards in section 18. If it does not, you are responsible for any loss or damage we suffer as a result. We may remove content that breaches these terms, and we may disclose information about you where the law requires us to.
Content uploaded by other users has not been checked or approved by us and does not represent our views.
9. Information about other people
If you upload information about other people, such as your tenants, guarantors, contractors or Workspace Members, you are responsible for making sure you are allowed to do so. In particular, you must have a lawful basis under data protection law and must have told those people how their information will be used. Only upload the information you need to manage your property and tenancies.
10. August is not professional advice
August includes guidance on compliance, tax, Making Tax Digital and tenancy law, along with templates, checklists and reminders. This content is general information to help you manage your property. It is not legal, tax, financial or other professional advice, and it may not cover your particular circumstances.
You remain responsible for meeting your legal obligations as a landlord, including the accuracy of anything you submit to HMRC or any other authority. Before acting, or deciding not to act, on any content in August, get professional advice where you need it. We make reasonable efforts to keep our content up to date, but we do not promise that it is accurate, complete or current at all times.
The same applies to property insights. Estimated market values, council tax bands and costs, EPC ratings and other property data are provided for guidance and planning only. Estimated values are not formal valuations, and you should obtain a RICS survey or valuation before relying on a value for a mortgage, refinance, sale or any other formal purpose.
11. August Intelligence and AI features
August Intelligence and our other AI features, such as document scanning and suggested reminders, use automated systems to analyse your content and answer your questions. AI can make mistakes. You should check any AI-generated output, including dates extracted from documents and suggested reminders, before relying on it. AI output is subject to section 10 and is not professional advice.
Please do not enter more personal information into AI features than you need to. Our Privacy Policy explains how information used by our AI features is processed.
12. Third-party services and integrations
Some August features rely on services provided by other companies. When you use them, those companies' own terms and privacy policies also apply, and we are not responsible for their services.
Open Banking. Account information services, which let landlords track rent, and payment initiation services, which let tenants pay rent from their bank account directly to their landlord, are provided to you by Plaid Financial Ltd, an authorised payment institution regulated by the Financial Conduct Authority (Firm Reference Number 804718). August acts as Plaid's agent and is not itself authorised to provide these services. Plaid's End User Services Agreement (UK) applies, and you must accept it before using Open Banking features. August never holds or receives rent money.
HMRC. When you submit Making Tax Digital updates through August, you authorise August to send that information to HMRC on your behalf. You are responsible for the accuracy of what you submit.
Property data. Our property insights use data from third parties. Estimated market values, council tax information and Land Registry title details are supplied by Sprift and its data sources, and EPC data comes directly from the government's Energy Performance of Buildings Register. This data is provided as it is supplied to us. We do not control it and cannot guarantee that it is accurate, complete or up to date, so please check anything important against the original source.
Integrations. If you connect August to another service, such as Xero, you choose what data is shared and you can disconnect at any time. Data held in the other service is governed by that service's terms.
13. Partner offers
August may show you offers, discounts and introductions from carefully chosen partner businesses, for example in the Offers area of the app, on our website or in our emails. Our partners are independent companies. If you take up a partner's offer, your contract is with that partner, not with August, and the partner is responsible for its products and services.
We may receive a commission, referral fee or other benefit when you take up a partner offer. We will tell you when an offer is from a partner we have a commercial relationship with. We will only share your personal information with a partner where you ask us to or as described in our Privacy Policy.
Before taking up any partner offer, please read the partner's terms and privacy policy and make sure the product is right for you. We do not give advice about partner products. referrals
14. Links to other websites
August contains links to websites and resources provided by others, such as government guidance. These links are for your information only. We have no control over those websites and are not responsible for their content.
15. Our intellectual property
We own, or are licensed to use, all intellectual property in August and in the material we publish on it, including our software, designs, text, guidance and templates. You may use August and our material only as these terms and your Subscriber Terms or Free-to-Use Terms allow. Some of the data shown in August, including property data from our data providers, is licensed to us by third parties. You may view and use it to manage your own properties within August, but you must not copy, extract, resell or republish it outside August. All other rights are reserved.
16. No scraping, data mining or AI training
You must not carry out, allow or help anyone else carry out any scraping, text or data mining of August or its content. This includes using any bot, spider, scraper or other automated tool to access, copy, monitor or republish any part of August, and using August or any data from it to develop, train, fine-tune or validate any AI system or model. This section is an express reservation of our rights for the purposes of any law that allows text and data mining unless the rights holder has reserved those rights. It applies to the extent the law allows us to restrict these activities by contract.
17. Security and viruses
We do not guarantee that August will be free from bugs or viruses. You are responsible for your own devices and should use up-to-date security software.
You must not misuse August by knowingly introducing viruses or other harmful material, trying to gain unauthorised access to August or any system connected to it, or attacking August through a denial-of-service attack. Doing so may be a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant authorities and co-operate with them, including by disclosing your identity, and your right to use August will end immediately. If you find a security issue, please report it through our security page.
18. Acceptable use
These standards apply to anything you upload, create or share on August, including messages and maintenance reports, and to how you interact with other users. You must follow them in spirit as well as to the letter. We decide, acting reasonably, whether something breaches them.
You must not use August:
in any way that breaks the law or is fraudulent;
to bully, harass, threaten, intimidate or humiliate anyone;
to send spam, chain messages or unsolicited advertising;
to impersonate anyone or misrepresent who you are or who you represent; or
to upload or share anything that does not meet the content standards below.
Anything you upload or share must be accurate where it states facts (for example, a photo of a repair issue must show the real property), must reflect opinions you genuinely hold, and must comply with the law. It must not:
be defamatory, obscene, offensive, hateful or inflammatory;
be pornographic or sexually explicit;
promote discrimination or abuse based on race, religion, sex, sexual orientation, disability, gender reassignment or any other characteristic;
infringe anyone's copyright, database right, trade mark or other rights;
breach a duty of confidence or invade anyone's privacy;
be likely to deceive, harass, upset, embarrass or alarm anyone;
suggest that it comes from August when it does not; or
promote or help anyone carry out any unlawful act.
19. Illegal and harmful content
You must not use August in any way that involves terrorism; child sexual exploitation or abuse, including grooming; encouraging or assisting suicide or serious self-harm; harassment, stalking, threats or abuse; hate offences; controlling or coercive behaviour; drugs, firearms or weapons offences; unlawful immigration or human trafficking; sexual exploitation; extreme pornography or intimate image abuse, including deepfakes; proceeds of crime; fraud or financial services offences; or foreign interference.
You must also not upload or share content that encourages, promotes or gives instructions for suicide, self-injury, eating disorders, serious violence, or dangerous challenges and stunts, or that depicts serious violence or injury to people or animals in graphic detail.
We aim to keep the time any illegal content is present on August to a minimum and will take it down quickly once we become aware of it.
20. Reporting content and making complaints
You can report or complain to us about:
content you believe is illegal or harmful;
how we are dealing with illegal content, or how easy our reporting process is to use;
whether we have properly considered freedom of expression or privacy;
content of yours that we have taken down, or a warning, suspension or ban we have applied to you; and
any automated technology that has led to your content being removed or restricted in a way not described in these terms.
To report content or make a complaint, email [email protected] or contact us through the in-app chat. We will review every report in line with our internal guidelines and let you know the outcome.
If you are not satisfied with how we handle a complaint about harmful content, you can also raise it with Ofcom, the UK's online safety regulator. Ofcom does not resolve individual complaints but uses them to monitor how services are meeting their duties.
21. How we enforce these terms
If we find that you have broken these terms, we may remove content, issue a warning, restrict features such as messaging or reporting, suspend your account or ban you permanently. What we do depends on how serious the breach is.
Serious breaches, such as harassment or abuse targeting someone's personal characteristics, threats or plans to cause harm, repeated harassment after being asked to stop, promoting illegal activity, or sharing sexually explicit material, lead to an immediate permanent ban without warning. We may also report the matter to the police or other authorities.
Less serious breaches, such as spam, repeatedly contacting support inappropriately, or knowingly making false reports about another user, lead first to a warning. If it happens twice more, we will suspend your access to the relevant features for 30 days. If it continues after the suspension, we will ban you permanently.
22. Your rights if we restrict your content or account
If we restrict access to your content, or suspend or ban you from August, in a way that breaches these terms, you have the right to bring a claim against us for breach of contract. You can also ask us to review our decision by emailing [email protected].
23. Ending your use of August
You can stop using August at any time. To close your account, follow the steps in how to delete your account. When you close your account we delete your data, except for anything we must keep for legal or regulatory reasons, as explained in our Privacy Policy. How paid subscriptions are cancelled is set out in our Subscriber Terms. Closing your account does not end any agreement you have with someone else, such as a tenancy agreement.
24. Our responsibility for loss or damage
Whether you are a consumer or a business, we do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, and for fraud or fraudulent misrepresentation.
The rest of our liability to you is set out in our Subscriber Terms or Free-to-Use Terms, depending on how you use August.
25. Which laws apply
If you are a consumer, these terms are governed by the law of England and Wales, and you can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.
If you are a business, these terms and any dispute or claim arising out of them, including non-contractual disputes or claims, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
See all our terms and policies.
