1. About these terms
These Subscriber Terms are the agreement between you and us when you take out a paid August subscription. They apply whether you subscribe through our web app, our iOS app or our Android app. Words with special meanings are explained in Schedule 2 (at the bottom of this page).
These terms sit alongside our Terms of Use, which set out the rules for using August, and our Privacy Policy. If you use August without a paid subscription, including after a subscription ends, our Free-to-Use Terms apply instead. If anything in the Terms of Use conflicts with these Subscriber Terms, these Subscriber Terms take priority.
By starting a free trial or a paid subscription, you agree to these terms. If you are agreeing on behalf of a company or other organisation, you confirm that you have authority to bind it, and "you" means that organisation.
2. Who we are
August is a trading name of Augur Technologies Limited, a company registered in England and Wales with company number 13636887. Our registered office is at 1 Mark Square, London, EC2A 4EG, and our VAT number is GB426489369. You can contact us through the in-app chat or at [email protected].
3. Using August for your rental business
August is built for landlords, property managers and others who let and manage residential property. You confirm that you are using your subscription in connection with your property letting or management activities. Nothing in these terms affects any rights you have by law that cannot be excluded or limited, including any rights you have as a consumer.
You must be 18 or over to subscribe. August is designed for residential property and tenancies in the United Kingdom.
4. Your plan
Our current plans, their prices and what each one includes, such as the number of tenancies, bank accounts and organisations, are shown on our pricing page. The plan, price and billing period that apply to you are the ones confirmed when you subscribe and shown on your invoice or in your account.
You can choose to be billed monthly or annually. You can upgrade at any time, and the new plan takes effect straight away. If you upgrade part-way through a billing period, we will charge you a proportionate amount for the rest of that period, or credit the difference against your next payment, and we will show you the amount before you confirm. If you downgrade, the change takes effect at the start of your next billing period.
If you reach a limit of your plan, for example the number of tenancies, you will need to upgrade to add more. We will not delete anything you have already added because you have reached a limit.
5. Free trial
Paid plans come with a 30-day free trial. To start a trial you give us a valid payment card. You will not be charged during the trial. Unless you cancel before the trial ends, your subscription will start automatically at the end of the trial and we will charge your card for your first billing period. We will remind you before your trial ends.
You can cancel at any time during the trial, and you will not be charged. Free trials are available once per customer, and we may decline a trial where we reasonably believe it is being used to avoid paying.
6. Paying for your subscription
If you subscribe through our web app, you pay us directly. Payments are processed securely by our payment provider, Stripe. If you subscribe through the Apple App Store or Google Play, you pay Apple or Google, and their payment, renewal and refund terms also apply to your purchase.
Subscription fees are charged in advance at the start of each billing period. Your subscription renews automatically at the end of each billing period for another period of the same length, and we will charge the payment method on your account, until you cancel. For annual subscriptions, we will remind you before your renewal date.
All fees are in pounds sterling. Our pricing page shows whether a price includes VAT. Where VAT applies, it is charged at the rate in force at the time and shown on your invoice.
If a payment fails, we will tell you and try the payment again. If we still have not been paid 14 days after we first told you, we may suspend your paid features or move your account to the Free plan until the payment is made. We will not delete your data because of a failed payment without first giving you at least 30 days' notice and a chance to export it.
7. Our 14-day money-back guarantee
If you are not happy with August, you can cancel within 14 days of your first paid charge and we will refund that charge in full. This applies once per customer, to your first paid charge after any free trial, whether that charge is monthly or annual. To claim, cancel your subscription and contact us at [email protected] or through the in-app chat within those 14 days. We will refund you to the payment method you used, normally within 10 working days.
If you paid through the Apple App Store or Google Play, refunds are processed by Apple or Google under their policies. Contact us and we will help you with your request.
Apart from this guarantee, and the refund described in section 21 if we end your subscription, fees are not refundable, including for any unused part of a billing period.
8. Cancelling your subscription
You can cancel at any time. If you subscribed through our web app, cancel from your account settings. If you subscribed through the Apple App Store or Google Play, cancel through your app store account, because deleting the app does not cancel your subscription. If you are unable to do this, please write to us on [email protected] as we aim to make this as easy as possible.
When you cancel, your subscription stays active until the end of the billing period you have paid for, and will not renew. Your account then moves to the Free plan. Everything you have added stays in your account, but you will only be able to use the features and limits of the Free plan. If you would rather close your account altogether, see how to delete your account.
After you cancel, we may contact you by email or in the app to ask why you left, so that we can improve August. Replying is entirely optional, and it will not affect your cancellation, which takes effect whether or not you respond.
9. Your licence to use August
While your subscription is active, and provided you keep to these terms and the Terms of Use, we give you a non-exclusive, non-transferable right to use August and its Documentation, and to allow your Authorised Users to do the same, for managing your own properties and tenancies, or those you manage for others.
You must not, and must not allow anyone else to:
copy, modify, frame, mirror, republish or distribute any part of August or its Documentation, except as August's normal features allow;
decompile, reverse engineer or disassemble August's software, except where the law allows this and cannot be excluded;
use August to build a product or service that competes with August;
resell, rent, lease or sublicense August, or make it available to anyone who is not an Authorised User; or
introduce any virus or other harmful code into August or our systems.
You must take reasonable steps to prevent unauthorised access to your account, and tell us promptly if you become aware of any.
10. Workspaces and Authorised Users
Workspaces let you invite other people, such as business partners, staff or a property manager, to work with you in August. Everyone you invite is an Authorised User. You decide who you invite and what permissions they have, and you can remove them at any time.
You are responsible for your Authorised Users. In particular, you must make sure that they keep their login details secure, use their own login rather than sharing one, and follow these terms and the Terms of Use. You are responsible for anything they do in your Workspace as if you had done it yourself. Your subscription covers the Workspace you own, and any limits on the number of Authorised Users are shown on our pricing page.
11. What we provide
We will provide August with reasonable skill and care, substantially as described in the Documentation. We aim to keep August available 24 hours a day, seven days a week, but there may be planned maintenance and interruptions outside our control, and we do not promise that August will be uninterrupted or error-free.
We provide support through the in-app chat and by email during Normal Business Hours.
We develop August continually, and features may change. We will not make a change that materially reduces the core features of your plan during a billing period you have already paid for. If we do need to make such a change, for example because a supplier withdraws a service or the law changes, we will tell you and you can cancel and receive a refund for the unused part of that period.
If August does not work as described in this section, we will use reasonable efforts to correct the problem promptly. That is your main remedy for a failure under this section, without affecting the refunds described in sections 7, 11 and 21 or your rights under section 20.
12. Your responsibilities
You must use August in line with the law, these terms and the Terms of Use, and make sure your Authorised Users do the same. You are responsible for the accuracy of the information you put into August.
August helps you manage your properties, but you remain responsible for meeting your obligations as a landlord or property manager, including your legal, safety, compliance and tax obligations. In particular, you are responsible for checking and approving everything you submit to HMRC through August. Guidance, checklists, reminders, AI features and property data in August are information to help you. They are not legal, tax, financial or other professional advice, and estimated property values are not formal valuations. Please read sections 10 to 12 of the Terms of Use, which explain this further.
13. Your data
Who owns it
You own your Subscriber Data. You give us the right to host, copy, process and display it as needed to provide August to you and your Authorised Users, to share it with the people you choose to share it with, and as described in the Privacy Policy.
Data protection
When you upload personal data about other people to August, such as your tenants, guarantors or contractors, you are the controller of that data and we process it on your behalf as your processor. Schedule 1 (at the bottom of this page) sets out the terms on which we do this, and you must make sure you have a lawful basis for uploading it.
We are the controller of the personal data we collect about you and your Authorised Users to run your account, such as your contact details and how you use August. Our Privacy Policy explains how we use it.
Backups and exporting your data
We back up Subscriber Data as described in our Subscriber Data Backup and Recovery Policy. If Subscriber Data is lost or damaged because of something we or our subcontractors did, we will use reasonable efforts to restore it from our latest backup, without affecting your rights under section 20. You can export your data from August at any time using the export features available in your plan.
14. Open Banking
August's Open Banking features are account information services, which let you connect your bank account so August can track rent, and payment initiation services, which let your tenants pay rent from their own bank account directly into the account you nominate. Both are provided directly by Plaid Financial Ltd ("Plaid"). Plaid is an authorised payment institution regulated by the Financial Conduct Authority (Firm Reference Number 804718). August acts as Plaid's agent. This means that although August is not itself authorised by the FCA to provide these services, it can carry out certain activities for which Plaid accepts regulatory responsibility. Plaid's End User Services Agreement (UK) applies to these services, and you must accept it before you connect a bank account.
Before you can receive rent through payment initiation, you will need to verify your identity through Plaid, as explained in section 5 of our Privacy Policy. If you choose not to, you can still use August's other features, including rent tracking.
August does not hold, receive or control rent money at any point. You are responsible for making sure the bank account details you give in August for receiving rent are correct and kept up to date. We are not responsible for a payment sent to an account you have nominated, and any dispute with a tenant about rent due or refunds is between you and your tenant.
15. Third-party services, property data and partner offers
Some features of August rely on, or connect to, services provided by other companies, including HMRC for Making Tax Digital submissions, Xero and other integrations you choose to connect, and providers of the property data shown in property insights, such as Sprift and the government's Energy Performance of Buildings Register. Your use of those services may also be subject to the other company's own terms. We are not responsible for services we do not control, or for the accuracy of third-party data, as explained further in section 12 of the Terms of Use.
August may also show you offers and introductions from partner businesses, for example in the Offers area. Partners are independent companies. If you take up a partner's offer, your contract is with the partner, not with us. We may receive a commission, referral fee or other benefit, and we will tell you when an offer is from a partner we have a commercial relationship with. We will only share your personal data with a partner where you ask us to or as described in our Privacy Policy.
16. Confidentiality
Each of us will keep the other's Confidential Information confidential and use it only to perform or benefit from this agreement. Either of us may share it with our employees, contractors and advisers who need to know it, provided they keep it confidential, and either of us may disclose it where the law, a regulator or a court requires. These obligations do not apply to information that is or becomes public through no fault of the person receiving it, that the receiver already had or obtained independently, or that by its nature is meant to be shared through August, such as a message to your tenant.
This section continues to apply after this agreement ends.
17. Intellectual property
We and our licensors own all intellectual property rights in August and its Documentation. These terms do not transfer any of those rights to you, other than the licence in section 9. Some data shown in August, including property data, is licensed to us by third parties. You may use it to manage your properties within August, but you must not extract, resell or republish it outside August.
If you give us suggestions or feedback about August, we may use them freely to improve August without owing you anything.
18. Indemnities
You will indemnify us against claims, losses, damages, costs and reasonable legal fees arising from a claim brought against us by a third party because of your Subscriber Data, or because you or your Authorised Users used August unlawfully or in breach of these terms.
We will defend you against any claim that your use of August in line with these terms infringes a third party's intellectual property rights in the United Kingdom, and will pay any amount awarded against you in a judgment or agreed settlement of that claim. This does not apply where the claim arises from a change to August made by anyone other than us, from use of August contrary to our instructions, or from your breach of these terms. If such a claim is made, we may get you the right to keep using August, change it so that it no longer infringes, or, if neither is reasonably possible, end your subscription and refund any fees paid for the unused part of your billing period.
Each indemnity applies only if the person relying on it tells the other promptly about the claim, does not make any admission or settlement without the other's agreement, gives reasonable help with the defence at the other's expense, and lets the other control the defence and settlement of the claim.
19. Limits on our liability
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
Subject to that, we are not liable for:
loss of profits, revenue, business, goodwill or anticipated savings;
wasted expenditure;
any indirect or consequential loss;
loss or corruption of data, except as set out in section 13 and Schedule 1;
loss caused by information or instructions you or your Authorised Users gave us, or by inaccurate information you put into August; or
fines, penalties or loss arising from your own obligations as a landlord or taxpayer, including any submission you approve and send to HMRC.
Subject to the first paragraph of this section, our total liability to you under or in connection with this agreement in any Contract Year, whether in contract, negligence or otherwise, is limited to the total subscription fees you paid us in that Contract Year.
Except as expressly set out in these terms, all terms implied by law are excluded to the fullest extent the law allows.
20. Your legal rights
If you are a consumer, nothing in these terms affects your statutory rights. In particular, the services must be provided with reasonable care and skill, and if they are not, you can ask us to put things right or, if we cannot, to give you some money back.
21. Ending this agreement
This agreement starts when you begin a free trial or subscription and continues until your subscription ends, either because you cancel it as described in section 8 or because it is ended under this section.
We may end your subscription by giving you at least one month's notice. If we do, we will refund any fees you have paid for the period after it ends.
Either of us may end this agreement straight away by written notice if the other:
commits a serious breach of these terms and, where the breach can be put right, fails to put it right within 14 days of being asked to; or
becomes insolvent, enters into an arrangement with its creditors, has an administrator, receiver or liquidator appointed, or stops or threatens to stop carrying on its business.
We may also suspend or end your access straight away if you or your Authorised Users seriously breach the Terms of Use, as described in that document.
22. What happens when this agreement ends
When your subscription ends, your licence to use the paid features of August ends, and your account moves to the Free plan under our Free-to-Use Terms, unless your account has been closed.
If your account is closed, whether by you or by us, you have 30 days from the date it closes to ask us for a copy of your Subscriber Data, and we will provide it in a commonly used format. After that we will delete Subscriber Data, except for anything we are required to keep by law or for regulatory reasons, as explained in our Privacy Policy.
Ending this agreement does not affect any rights or liabilities that have built up before it ends, or any terms that are meant to continue, such as those on confidentiality, liability and the law that applies.
23. Changes to these terms
We may update these terms from time to time, for example to reflect changes to August, the way we do business or the law. If a change significantly affects you, we will tell you by email or in the app at least 30 days before it takes effect, unless we need to make the change sooner for legal or security reasons. If you do not agree to the change, you can cancel your subscription before it takes effect. If you continue your subscription after the change takes effect, the updated terms will apply. The current version is always available on this page.
24. Referral programmes
From time to time we may run referral programmes that reward you for introducing other landlords to August. Each programme has its own terms, which will be shown when it is offered, and we may change or end a programme at any time.
25. General terms
Events outside our control. Neither of us is responsible for delays or failures caused by events beyond our reasonable control. If such an event delays performance for more than three months, either of us may end this agreement by giving 14 days' written notice.
Transferring this agreement. You may not transfer your rights or obligations under this agreement without our written consent. We may transfer our rights and obligations to another organisation, and we will tell you if we do. If we do, it will not reduce your rights under this agreement.
Subcontractors. We may use subcontractors to help provide August, and we remain responsible for them.
Notices. We may send you notices by email to the address on your account or by in-app notification. You can send notices to us at [email protected] or by post to our registered office. A notice sent by email is treated as received when sent, unless we or you receive a notice that it was not delivered, or, if sent outside Normal Business Hours, when Normal Business Hours next begin.
Entire agreement. These terms, together with the documents they refer to, are the whole agreement between us about your subscription. Neither of us has relied on any statement not set out in them, although this does not limit liability for fraud.
Other terms. If a court decides that part of these terms is unenforceable, the rest will still apply. If we delay enforcing these terms, we can still enforce them later. Nothing in this agreement creates a partnership or agency between us. No one other than you and us has any right to enforce these terms.
26. Which laws apply
These terms, and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
If you have a problem, please contact us first at [email protected] so that we can try to resolve it.
Schedule 1: Data processing terms
This schedule applies where we process personal data on your behalf as your processor under the UK General Data Protection Regulation and the Data Protection Act 2018 ("Data Protection Law").
1. The processing
Subject matter and purpose: providing August to you, including storing, organising and displaying your property, tenancy and financial records, sending messages and reminders, matching rent payments, preparing reports and MTD submissions, and any other processing you instruct through August's features.
Duration: the length of this agreement, and any period afterwards during which we keep data as described in section 22.
Data subjects: your tenants, prospective tenants, guarantors, contractors, agents, Authorised Users and anyone else whose personal data you put into August.
Types of personal data: names and contact details; tenancy details; rent and payment records, including bank transaction data; documents you upload, such as tenancy agreements, certificates, identity and right to rent documents; messages and maintenance reports, including photos; and any other personal data you choose to put into August.
2. Our obligations
When we process personal data on your behalf, we will:
process it only on your documented instructions, which include using August's features and these terms, unless the law requires otherwise, in which case we will tell you before processing unless the law prevents us;
make sure everyone we authorise to process it is under a duty of confidentiality;
take appropriate technical and organisational measures to protect it, as required by Article 32 of the UK GDPR;
help you, taking into account the nature of the processing, to respond to requests from individuals exercising their rights under Data Protection Law;
help you to meet your obligations on security, personal data breaches, data protection impact assessments and consultation with the Information Commissioner's Office;
tell you without undue delay, and in any event within 48 hours, after becoming aware of a personal data breach affecting the data, and give you the information you reasonably need about it;
at the end of this agreement, delete or return the data as described in section 22, unless the law requires us to keep it; and
make available to you the information reasonably necessary to show that we are meeting this schedule, and allow for and contribute to reasonable audits, on reasonable notice and no more than once a year unless a regulator requires otherwise or there has been a personal data breach.
3. Sub-processors
You give us general authorisation to use sub-processors. Our current sub-processors are listed in section 1 of our list of sub-processors and service providers. The name of our cloud hosting provider is not published on that page but is available to you on request. We will update that list at least 14 days before adding or replacing a sub-processor. If you object on reasonable data protection grounds, you can tell us within that period, and if we cannot address your concern you may end your subscription and receive a refund of any fees paid for the period after it ends. We will put contract terms in place with each sub-processor that give at least the same protection as this schedule, and we remain responsible for them.
4. International transfers
We will only transfer the data outside the United Kingdom where Data Protection Law allows it, for example to a country with UK adequacy regulations, or using the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
5. Your obligations
You confirm that you have a lawful basis for the processing you instruct, that you have given the people concerned the information Data Protection Law requires, and that your instructions comply with Data Protection Law.
Schedule 2: Meaning of words in these terms
Authorised User: anyone you invite to use August through your Workspace, including you.
Business Day: any day other than a Saturday, Sunday or public holiday in England.
Confidential Information: information about a party's business, plans, customers, technology or know-how that a reasonable person would regard as confidential. Your Subscriber Data is your Confidential Information, and details of August's software and performance are ours.
Contract Year: each 12-month period starting on the date your first paid billing period starts, or an anniversary of that date.
Documentation: the descriptions of August and user guidance we make available on our website, in our Help Centre and in the app.
Normal Business Hours: 8.00am to 6.00pm UK time on Business Days.
Subscriber Data: the data you and your Authorised Users put into August, or that we create for you from it, including data imported through Open Banking or integrations you connect.
Workspace: the shared space in August that you own and to which you invite Authorised Users.
See all our terms and policies.
