1. About these terms
These terms apply whenever you use August without paying for a subscription. That includes:
landlords on our Free plan, including landlords whose paid subscription has ended and whose account has moved to the Free plan; and
tenants, who never pay to use August.
They apply whether you use our web app at web.augustapp.com, our iOS app or our Android app. If you take out a paid subscription, or start a free trial of a paid plan, our Subscriber Terms apply instead for as long as it lasts.
These terms sit alongside our Terms of Use, which set out the rules for using August, and our Privacy Policy. By creating an account or using August, you agree to them.
Even though no money changes hands, these terms are a binding contract. We promise to provide August to you as described here, and you promise to use it in line with these terms.
2. Who we are
August is a trading name of Augur Technologies Limited, a company registered in England and Wales with company number 13636887. Our registered office is at 1 Mark Square, London, EC2A 4EG. You can contact us through the in-app chat, at [email protected] or, for help with your account, at [email protected].
3. Who can use August for free
You must be 18 or over to use August. August is designed for residential property and tenancies in the United Kingdom.
4. What you get for free
Landlords on the Free plan
The features and limits of the Free plan, such as the number of tenancies and bank accounts you can add, are shown on our pricing page. You can upgrade to a paid plan at any time. If you reach a limit of the Free plan, you will need to upgrade to add more, but we will not delete anything you have already added because you have reached a limit.
Tenants
Tenants can use August free of charge once invited by their landlord. Depending on what your landlord uses, you may be able to view your tenancy and documents, report repairs, message your landlord, see your rent payments and pay your rent by bank transfer through Open Banking, as described in section 9. We do not charge tenants for using August, and we will not start charging you without first telling you and giving you the chance to close your account, as described in section 11.
5. Landlords and tenants: who is responsible for what
August is a tool that helps landlords and tenants manage a tenancy. We are not a party to any tenancy or other agreement between our users, and we are not a letting agent. We are not responsible for what landlords or tenants do or fail to do, for the condition of any property, or for resolving disputes between users. If you have a problem with your landlord or tenant, you should raise it with them directly, or seek advice from an appropriate body.
If you are a landlord, you remain responsible for meeting your obligations as a landlord, including your legal, safety, compliance and tax obligations. Guidance, checklists, reminders, AI features and property data in August are information to help you, not professional advice, as explained in sections 10 to 12 of our Terms of Use.
If you are a tenant, the information you see about your tenancy, including documents and rent records, is provided by your landlord. If anything looks wrong, please speak to your landlord first.
6. Your licence to use August
Provided you keep to these terms and the Terms of Use, we give you a personal, non-transferable licence to use August free of charge. Landlords may use August to manage their own properties and tenancies. Tenants may use August for their own tenancy. You must not copy, resell or sublicense August, reverse engineer it except where the law allows, or use it to build a competing product.
7. Workspaces
If you are invited to a Workspace by a landlord or property manager, you use August through their account. The Workspace owner decides what you can see and do, and can change or remove your access at any time. If the Workspace owner has a paid subscription, the features you can use in their Workspace depend on their plan.
Your data
You own the content you put into August. You give us the right to store, process and display it as needed to provide August, to share it with the people you choose to share it with, and as described in our Privacy Policy.
Landlords: when you upload personal data about other people, such as your tenants or contractors, you are responsible for having a lawful basis to do so. We process that data on your behalf on the same data processing terms that apply to subscribers, set out in Schedule 1 of our Subscriber Terms, which form part of these terms for this purpose.
Tenants: some information about your tenancy is added and controlled by your landlord. Our Privacy Policy explains how your personal data is used, who is responsible for it, and how to exercise your rights.
We keep messages, reports and records for as long as they may be needed for legal reasons, for example as evidence in a dispute between a landlord and tenant. This means some information may be kept after you close your account, as explained in our Privacy Policy.
9. Open Banking and paying rent
August's Open Banking features are provided to you directly by Plaid Financial Ltd ("Plaid"). Plaid is an authorised payment institution regulated by the Financial Conduct Authority (Firm Reference Number 804718). August acts as Plaid's agent and is not itself authorised by the FCA to provide these services. Plaid's End User Services Agreement (UK) applies, and you must accept it before you use them. There are two Open Banking services:
Account information services, which let a landlord connect a bank account so August can match incoming rent payments to the right tenancy.
Payment initiation services, which let a tenant pay rent from their own bank account. When you pay this way, you approve each payment in your banking app, and the money goes directly from your bank account to the account your landlord has set up to receive it.
August does not hold, receive or control your money at any point. We do not charge tenants for paying rent through August. Once your bank has sent a payment, it cannot normally be cancelled through August. If a payment goes wrong, for example if it is sent but not received, contact your bank first, and let us know so that we can help. Any question about how much rent is due, or about a refund of rent, is a matter between you and your landlord. Your landlord is responsible for making sure the account details they give in August are correct.
10. Third-party services and partner offers
Some features rely on other companies, such as Plaid, HMRC, Xero and providers of property data. Their own terms may also apply, and we are not responsible for services we do not control, as explained in section 12 of the Terms of Use.
We may show you offers from partner businesses. Partners are independent companies, and if you take up an offer your contract is with them, not with us. We may receive a commission or referral fee, and we will tell you when an offer is from a partner we have a commercial relationship with. We will only share your personal data with a partner where you ask us to or as described in our Privacy Policy.
If you use August through an app store, the app store's rules and terms may also apply to how you use the app.
11. Changes to August and to these terms
Changes we can always make. We can change August, or these terms, to reflect changes in the law or regulatory requirements, to make technical changes or improvements, or to address a security threat.
Changes we will tell you about first. If we make a change to these terms or to the free service that significantly affects you to your detriment, such as introducing a charge for tenants or substantially reducing what the Free plan includes, we will tell you by email or in the app before it takes effect. If you do not want to accept the change, you can close your account before it takes effect.
12. Availability, suspension and withdrawal
We will use reasonable efforts to keep August available, but we do not promise that it will be uninterrupted or error-free. We may suspend August to deal with technical problems, make changes or improvements, or reflect changes in the law. We will tell you in advance where we reasonably can.
If we decide to stop providing the free service altogether, we will give you at least one month's notice and the chance to export your data.
13. Ending your account
You can end these terms at any time by closing your account. See how to delete your account. Closing your account does not end any other agreement, such as a tenancy agreement between a landlord and tenant.
We can end your account if you seriously or repeatedly break these terms or the Terms of Use, use August unlawfully, or fail within a reasonable time to give us information or co-operation we need to provide August. We may also close accounts that have been inactive for a long period, but only after giving you at least 30 days' notice by email.
If you are a tenant, your landlord may remove you from their property in August, for example when your tenancy ends. If that happens, you may lose access to information your landlord shared with you. You can ask us for a copy of your own personal data at any time, as described in our Privacy Policy.
14. If something goes wrong
If you think something is wrong with August, please contact us through the in-app chat or at [email protected] and we will try to put it right.
If you are a consumer, you have legal rights in relation to services that are not provided with reasonable care and skill. Under the Consumer Rights Act 2015, you can ask us to repeat or fix a service that is not carried out with reasonable care and skill. Nothing in these terms affects your legal rights. Advice about your legal rights is available from Citizens Advice.
15. Our responsibility for loss or damage
We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, and for fraud or fraudulent misrepresentation.
If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that:
was not foreseeable when you started using August;
is caused by an event outside our reasonable control;
is caused by a third party, including other users, Plaid or any other service provider we do not control;
you could have avoided by taking reasonable action, including following our reasonable instructions; or
relates to a business, including a property letting business.
If you are using August for business purposes, including as a landlord running a rental business, we are not liable for loss of profits, revenue, business, goodwill or data, or for any indirect or consequential loss. Our total liability to you in connection with your free use of August is limited to £100.
16. Complaints and disputes
Our complaints process. Please contact us at [email protected] or through the in-app chat, and we will do our best to resolve your complaint. How we deal with reports about harmful content is set out in sections 20 to 22 of the Terms of Use.
Ofcom. If you are concerned that we do not have effective systems to protect users from illegal or harmful content, you can tell Ofcom, the UK's online safety regulator. Ofcom does not resolve individual complaints and expects you to contact us first.
Going to court. These terms are governed by the law of England and Wales. Wherever you live in the UK, you can bring claims against us in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring claims in your local courts. If you are a business, the courts of England and Wales have exclusive jurisdiction.
17. Other important terms
Transferring this agreement. We may transfer our rights and obligations under these terms to another organisation. We will tell you if we do, and it will not affect your rights. You may only transfer your rights to someone else if we agree in writing.
Nobody else has rights under these terms. This agreement is between you and us. No one else can enforce it.
If part of these terms is invalid, the rest still applies. If a court decides that part of these terms is unlawful, the rest will continue to apply.
Delay in enforcing. If we do not enforce these terms straight away, we can still enforce them later.
Referral programmes. From time to time we may run referral programmes that reward you for introducing others to August. Each programme has its own terms, and we may change or end a programme at any time.
See all our terms and policies.
