These terms may have changed since you last reviewed them
Updated 10th December 2024. For a list of changes and when they were made, see www.augustapp.com/terms-conditions/archive
Where to find information about us and our services
You can find everything you need to know about us, Augur Technologies Limited, trading as “August”, and our services on our website.
We provide an online software platform (our “App”) connecting landlords and tenants, enabling efficient communication, payments, problem reporting and document storage. These terms apply to the free of charge use of our App, which is available to tenants. Different terms apply to the use of our App by landlords – these can be found here.
These terms apply whether you are using our App on a mobile device, via a webapp, or any other platform or method of access.
Our App is not intended for use by minors (those under the age of 18) or anyone not in the UK. If that’s you, please do not download or use the App.
We don’t charge tenants for the use of our App. We make some promises to tenants to provide certain services and in return tenants give us promises (for example) to use the services (or not use them) in particular ways, about any content that tenants might upload to the App, and participate in the App in ways we get commercial value from. Despite the fact that no money changes hands, these promises on both sides make these terms a binding legal contract.
We agree to use all reasonable commercial endeavours to make the App available to you to use (but we don’t promise that your use of it will be uninterrupted or error-free). Subject to your compliance with these terms (and any other terms that govern your use of the App from time to time) we grant you a licence to use the App for personal, non-commercial purposes.
When you use our App you are agreeing that:
You have rights if there is something wrong with your service.
We don’t compensate you for all losses caused by us or our services.
We use your personal data as set out in our Privacy Notice.
We’re not responsible for delays outside our control
If our supply of your service is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay.
We’re not responsible for or involved in any legal relationships between our users.
We’re not a legal party to any relationship between our users (for example, a tenancy between a landlord and a tenant). We are not responsible for the resolution of any disputes between our users.
You can end an ongoing contract (find out how)
These terms are an ongoing contract between us. If you want to end the contract, you can cancel your account by using the in-app functionality at any time.
Please note that cancelling your account in the App does not affect any other legal agreements (for example, any tenancy agreement you have with a landlord that you are both managing via the App).
Cancelling your account in the App does not delete any information that may be needed to be kept for any legal reason (for example, messages with a landlord will be kept for as long as the law says they may be relevant to a potential legal dispute between you). More details on our retention of user-generated content and personal data are found in our App terms of use, and our Privacy Notice.
You have rights if there is something wrong with your service
If you think there is something wrong with your service, you can contact us using the in-app functionality or emailing support@www.augustapp.com
Summary of some key consumer legal rights
The Consumer Rights Act 2015 says:
You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, (or for paid services, get some money back if we can’t fix it – but this is unlikely to apply to free use of our App).
If a time hasn’t been agreed upfront, our services must be carried out within a reasonable time.
We can change services and these terms
Changes we can always make.
We can always change a service:
to reflect changes in relevant laws and regulatory requirements; and
to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the service.
Changes we can only make if we give you notice and an option to terminate.
We can also make the following types of change to the service or these terms, but if we do so we’ll notify you and you can then end the contract using the in-app functionality before the change takes effect:
any change that significantly changes the relationship between us to your detriment (for example introducing fees);
We can suspend supply (and you have rights if we do)
We can suspend the supply of a service.
We do this to:
deal with technical problems or make minor technical changes;
update the service to reflect changes in relevant laws and regulatory requirements; or
make changes to the service (see We can change services and these terms).
We can withdraw services
We can stop providing a service. We let you know at least a month in advance.
We can end our contract with you
We can end our contract with you for a service and claim any compensation due to us if:
you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service;
you use our App or services in any way that is in breach of the law, in breach of these terms (or any others that apply), causes us any loss or expense, or leaves us liable to any legal claim.
We don’t compensate you for all losses caused by us or our services
We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control.
Caused by third parties. This includes losses arising from the actions (or inactions) of any third parties such as other users, or Plaid in relation to the account information services.
Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice.
You have several options for resolving disputes with us
Our complaints policy. Contact us via our website, using the in-app functionality or by emailing complaints@www.augustapp.com and we’ll do our best to resolve any problems you have with us or our services as per our complaints policy. Please see more about how we handle complaints here.
You can complain to Ofcom. Ofcom is the communications services and online safety regulator. You can make a complaint to them about our App or other online services, including if you are concerned that we don’t have effective systems in place to protect users from harm. (Ofcom does not respond to individual complaints and they do expect you to have contacted us first, and only reporting your complaint to Ofcom if you are still concerned afterwards.)
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
We provide a set of App terms of use. Our App terms of use set out how all users of our App (paying and free) must behave when using the App. They cover things like use of copyright content, not trying to hack or disrupt the App, respecting other users, and so on. We can update the App terms of use from time to time and you agree to comply with the current version at all times.
If you use our App via an app store, their terms also apply. If you access our App via an app store, the ways in which you can use the App may also be controlled by their rules and policies and any legal agreements you have with them.
We act as an agent for Plaid for account information and payment initiation services. Through our App you can access certain payment services in the UK in order to provide us with your account information. These services are called ‘account information services’ and ‘payment initiation services’ and are provided to you directly by Plaid Financial Ltd (“Plaid”). Plaid is a payment institution authorised by the Financial Conduct Authority in the UK for the provision of payment initiation and account information services (firm reference number: 804718). Please note that we are not authorised to provide account information services or payment initiation services ourselves and we are only acting as an ‘agent’ of Plaid. This means that even though we are not directly regulated by the FCA, we are permitted to carry on certain activities for which Plaid accepts regulatory responsibility. Further information on your rights and responsibilities and the services provided to you directly by Plaid is set out in Plaid’s End User Services Agreement (UK) (available here), which you must accept before you receive any account information or payment initiation services.
We can transfer our contract with you, so that a different organisation is responsible for supplying your service. We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract.
You can only transfer your contract with us to someone else if we agree to this.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
