Why do we ask for personal details of your tenant?

Why we need your tenant's personal details

When you add a tenant to August, we ask for certain personal information to ensure the platform works smoothly and securely for both you and your tenants. Here's why each piece of information matters:

Accurate rent tracking

August automatically tracks incoming rent payments by connecting to your bank account. To match each payment to the correct tenant, we need their details on file. This ensures you always know who has paid, who hasn't, and when payments arrive without manual tracking or spreadsheets.

Smart rent reminders

We send polite, automated reminders to tenants before rent is due, so you don't have to chase payments yourself. To do this effectively, we need contact information to reach the right person at the right time. This takes the awkwardness out of rent collection while keeping everyone on track.

Maintenance request management

When tenants report maintenance issues through August, their personal details help us organise each request by tenant and property. This makes it easy for you to track who reported what, communicate updates, and keep a clear record of all maintenance activity.

Tenant communication and notifications

August keeps both landlords and tenants in the loop with timely notifications about payments, maintenance updates, and important property information. Accurate tenant details ensure these messages reach the right person without delays.

Document organisation

Lease agreements, payment receipts, and other important documents can be stored securely in August with an option to share it with your tenant. Personal details help us keep everything properly filed and easily accessible when you or your tenant needs it.

Payment history and reporting

Tenants can view their complete payment history through the app, while you can track trends, spot late payments, and generate reports for your accountant. Accurate tenant information ensures these records are reliable and properly attributed.

Security and privacy

All tenant personal information is stored securely and used solely for managing your properties within August. We never share this information with third parties, and both you and your tenants control access to the data.

Need help adding a tenant? Check out our guide on "How to add a new tenant"