Managing agent
A managing agent is a professional you appoint to run some or all aspects of a let on your behalf. They might just find tenants and set up the tenancy, or provide full management. Collecting rent, arranging repairs, handling complaints, dealing with arrears and ensuring legal compliance. Their role and fees should be set out clearly in a written agency agreement.
From a landlord’s perspective, a managing agent can save time and bring expertise on standards, safety checks, licensing, deposits and the changing rules under the Renters’ Rights Act. However, an agent does not remove your legal responsibilities. If the agent fails to protect a deposit, serve documents, meet rental standards or respond to hazards, you as landlord can still face penalties, rent repayment orders or problems regaining possession.
Under the Renters’ Rights Act, both agents and landlords must belong to approved redress schemes, follow tighter consumer rules and keep better records. You should therefore:
Check the agent’s redress, client money protection and professional memberships.
Understand exactly which tasks they handle and what remains your responsibility.
Monitor their performance and keep copies of key documents yourself.
Used well, a managing agent is a partner in running a compliant, professional rental business.
