How do landlords handle maintenance requests in the UK?

Traditionally, tenants ring or text their landlord, who then chases contractors, negotiates schedules, and texts back with updates. It's fragmented and chaotic. Modern landlords use property management tools with built-in maintenance features. Tenants report issues in an app, landlords track everything in a dashboard, and communication stays centralised. It's faster, creates a written record, and reduces disputes.