Landlord and Tenant Messaging, In One App

Messaging is included with August at no extra cost on every plan, including the Free plan, which covers up to 2 tenancies and one bank account. As your portfolio grows you can move to Growth at £8.99 a month for 5 tenancies, Portfolio at £14.99 for 20, or Portfolio+ at £29.99 for unlimited tenancies, and messaging comes with all of them. You don't pay separately to message your tenants or to use email and SMS fallback. Paid plans include a 30 day free trial and a 14 day money back guarantee, and you can start on Free with no card.

Yes. Every conversation you have in August is kept in one place and linked to the property it relates to, so you can find what was said and when without scrolling through old texts. With the Renters' Rights Act bringing a new Private Rented Sector Ombudsman, keeping clear records of communication matters more than ever, and disputes often come down to who said what and when. Because August holds the whole thread in context, you're not piecing a conversation back together from screenshots across different apps. Finished conversations can be archived to keep your inbox tidy while staying on file.

Yes. In your messaging settings there's a simple "Allow tenants to message me" switch. When it's on, tenants can start conversations and reply to you. When it's off, they can't do either, so your evenings and weekends stay your own. There's a second setting to email you whenever a new message arrives, which you can leave on so nothing slips past, or turn off when you want quiet. You can change both whenever you like, as often as you like, so messaging fits around you rather than the other way around.

Yes. August has a Broadcast option for exactly this. When you start a new conversation, choose Broadcast and your message goes to every tenant at once, which is ideal for a boiler service date, a change of payment details, or a building-wide notice. You can also choose Group to reach the tenants in a single shared house, or Direct for a one-to-one conversation. Tenants who aren't on the app still receive a broadcast by email or SMS, so nobody misses an important update. There's no limit to worry about on a normal portfolio.

You can still reach them. If a tenant hasn't downloaded the free tenant app, August delivers your message by email or SMS instead, and their reply lands straight back in the same conversation on your side. That means you don't have to chase tenants to install anything before you can talk to them, and you don't lose the thread when one tenant is on the app and another isn't. It also keeps your personal phone number private, because the message goes through August rather than from your own handset. Nobody falls through the gap just because they skipped the download.

No. When you message a tenant through August, it goes via the app rather than from your personal handset, so your mobile number is never shared. Tenants who use the free tenant app see your messages in the app, and tenants who aren't on it receive your message by email or SMS, still without your number attached. It works the other way too: you can talk to a tenant without giving out your own details, and turn off messaging entirely if you'd rather not be contactable. It's a cleaner boundary than texting from your own phone, which is exactly why a lot of landlords switch.

Texts and WhatsApp groups work until they don't. Messages get buried in your personal phone, you can't tell which property a thread was about, and every tenant now has your mobile number. August keeps each conversation in one place, linked to the property and any maintenance issue, so the context is always there when you open it. Your number stays private because messages go through the app, not your handset. And tenants who prefer email or SMS still reach you without you switching tools. For a self-managing landlord with several tenancies, that's the difference between a clear thread and a phone full of half-remembered chats.

August has built-in messaging, so you contact tenants from the same app you use for rent, compliance, and documents. Start a Direct conversation with one tenant, a Group thread for a shared house, or a Broadcast to all your tenants at once. Every conversation stays in one place and links to the property it relates to, so you're never digging through texts to remember what was agreed. Tenants on the free tenant app get your message instantly, and anyone who isn't on the app receives it by email or SMS instead. It's included on every plan, including Free.