1.About this statement
This accessibility statement applies to:
our website at www.augustapp.com;
our web app at web.augustapp.com;
the August app for iOS; and
the August app for Android.
These products are provided by Augur Technologies Limited, trading as August.
We want as many people as possible to be able to use August, whatever their abilities. August is built for landlords and their tenants, and we know that an accessible product is one that more of our customers can rely on with confidence. We treat accessibility as part of building a good product, not as an afterthought.
2.Using August
We have designed August so that, as far as possible, it works well with the accessibility tools built into your device and browser. Depending on the product you use, you should be able to:
change colours, contrast levels and fonts through your device or browser settings;
zoom in or magnify the screen without content overlapping or breaking;
navigate the web app using a keyboard alone; and
use most of August with a screen reader, such as VoiceOver on iOS, TalkBack on Android, or NVDA, JAWS and VoiceOver on the web.
We also keep the language in August as clear and plain as we can, because straightforward wording helps everyone, particularly people with cognitive or learning differences.
AbilityNet has advice on making your device easier to use if you have a disability.
3.How accessible August is
We aim to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 to level AA, the standard recognised in the United Kingdom as the practical benchmark for accessible digital services.
Our web app has been developed to meet WCAG 2.1 level AA, which is also the standard HMRC requires for Making Tax Digital software. We are working to confirm full conformance with the newer WCAG 2.2 criteria, and to bring our iOS and Android apps and our website to the same standard.
4.Accessibility features in our web app
Our web app includes a range of features designed to support accessibility:
a skip link, so that keyboard and screen reader users can move straight to the main content without working through the navigation each time;
a visible focus indicator on all interactive elements, so you can always see where you are on the page when navigating without a mouse; and
dialogs and sheets that manage focus correctly, use the appropriate dialog role.
5. Known limitations
We know that some parts of August are not yet fully accessible:
Mobile apps. We have not yet completed a full accessibility assessment of our iOS and Android apps, so some screens may not work as well as they should with screen readers or larger text sizes.
Documents. Documents and photos uploaded by users, such as scanned tenancy agreements and certificates, may not be accessible to screen readers. Some reports and exported files may also not be fully accessible.
Third-party services. Some steps are provided by other companies, such as connecting a bank account or verifying your identity through Plaid, paying for a subscription through Stripe, Apple or Google, and our support chat through Intercom. We choose providers that take accessibility seriously, but we do not control how accessible their screens are.
If you have difficulty with any of these, please contact us using the details below and we will help you complete what you need to do another way.
6. Feedback, help and alternative formats
If you find a part of August that you cannot use, or you need information in a different format, such as large print, an accessible PDF or plain text, please contact us:
by email at [email protected];
through the in-app chat; or
by post to August, 1 Mark Square, London, EC2A 4EG.
Please tell us which page or screen you were using, what you were trying to do, and the device and any assistive technology you use. We will acknowledge your message within 5 working days and let you know what we will do. We use this feedback to decide which improvements to make first.
7. If you are not happy with our response
If you are not happy with how we respond, please tell us at [email protected] and we will look at it again. If you are still not satisfied, you can contact the Equality Advisory and Support Service (EASS), which gives free advice on equality and human rights in England, Scotland and Wales. In Northern Ireland, contact the Equality Commission for Northern Ireland.
8. What we are doing to improve accessibility
Accessibility is an ongoing commitment, because our products change as we add features and the guidelines continue to develop. We are working to:
confirm full conformance of our web app with WCAG 2.2 level AA;
assess and improve the accessibility of our iOS and Android apps and our website;
test new features for accessibility as we build them; and
use the feedback we receive to prioritise the changes that will help the most people.
9. Preparation of this statement
This statement was first prepared on 18 June 2026. It was last reviewed and updated on 16 October 2026.
We will review this statement at least once a year, and whenever our products change significantly or we identify or fix accessibility issues.
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