What happens if a maintenance request is abusive or inappropriate?
May 27, 2025
If a tenant submits a request that is abusive, threatening, or otherwise inappropriate, you can report it directly from within the app.
Just tap the flag icon in the top right corner of the request. From there, you’ll be able to:
Review our Trust & Safety guidelines
Report the request to our team for further review
We take these reports seriously. Our Customer Support team will investigate and follow up with you if any further action is needed. All reports are confidential, and we’re here to help ensure a safe experience for both landlords and tenants.
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