What are the Trust and Safety Guidelines?

What are the Trust and Safety Guidelines?

All of our trust and safety guidelines work in tandem with our general terms and conditions

Hello and welcome to August,
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Our Trust and Safety Guidelines set out how everyone using August is expected to behave, including landlords, tenants and Workspace members. They cover what you can and cannot share, how to report content or behaviour that concerns you, and what we do when someone breaks the rules. You can read them in sections 18 to 22 of our Terms of Use. To report something, email [email protected] or use the in-app chat.

Please take a moment to review them and assist us in ensuring that both Landlords and Tenants have a positive experience using August.
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Bullying and Harassment

Users of August must refrain from targeting others with unwelcome behaviour or expressing an intent to cause harm through interactions within August. This includes posting or sending content that endorses or promotes illegal or harmful activities, or that is sexually explicit, violent, graphic, threatening, or harassing through any of August's features.

Spam

All August users are prohibited from misusing our support services or submitting false reports of abuse or misconduct within August. This includes unwanted contact or repeatedly sharing content in a disruptive manner.
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Responsiveness

Landlords are expected to respond within a reasonable time when maintenance requests are filed.

Disputes

All interactions should be conducted respectfully, utilising any communication features provided by August. August will not participate in resolving disputes between landlords and tenants.