Tenant welcome pack
1 template
Free
Tenant welcome pack template
England
Wales
Scotland
Northern Ireland
Fillable PDF
Complete on screen or print and sign
Given to tenants when they move in
Checked October 2026
Before you use it
If you smell gas: don’t use electrical switches or naked flames, and open doors and windows if you can do so quickly. Leave the property and call the gas emergency number from outside. Only turn off the gas at the meter if it is safe and won’t delay you getting out. Then tell your landlord.
Smell gas?
0800 111 999
Gas emergency, 24 hours. Northern Ireland: 0800 002 001.
Power cut?
105
England, Scotland, Wales. Northern Ireland: 03457 643 643.
Emergency
999
Fire, police, ambulance. Police non-emergency: 101.
Urgent medical advice
111
NHS 111 in England, Scotland and Wales. Your GP out-of-hours service in Northern Ireland.
What the welcome pack covers
1
Your home: the property and who to contact
2
Rent: how much, when and how to pay
3
Repairs: how to report a problem
4
Emergency contacts: trades and useful numbers
5
Utilities and meters: take readings on the day you move in
6
Broadband and Wi-Fi: getting online
7
Safety and controls: where things are
8
Appliances: manuals and instructions
9
Bins and recycling: what goes out when
10
Local information: getting to know the area
11
Move-in checklist and sign-off: done together on move-in day
A short tenant welcome letter
Many landlords open the pack with a short letter. Here is one you can adapt:
Dear [tenant name], Welcome to [property address]. I hope you settle in well. This pack has everything you need to know about your new home, from how to pay rent to where the stopcock is. If anything needs fixing, please report it straight away through [August / email / phone] so I can sort it quickly. In an emergency, use the numbers on the first page. Best wishes, [landlord name]
A welcome pack isn’t a legal document
The welcome pack is practical information. It isn’t part of the tenancy agreement and doesn’t replace the documents you must legally give your tenant, such as the gas safety record, electrical report, EPC and deposit information. Our landlord documents checklist lists those for each nation, and the inventory template records the property’s condition on move-in day.
Keep it up to date in August
Tenants lose paper packs. With August, tenants report repairs straight to you through maintenance tracking. Tenant messaging lets you send updates, such as a change of bin day or a planned gas check, to every tenant at once. Tenants can see what August offers them on our page for tenants.
Frequently asked questions
What should a tenant welcome pack include?
Contact details, rent and payment information, how to report repairs, emergency numbers, meter and stopcock locations, appliance manuals, bin days and local information. A move-in checklist at the end helps both sides confirm keys, alarms and readings.
Do landlords have to provide a welcome pack?
No. It isn’t a legal requirement, but it cuts down on calls and helps tenants report problems early. The legal documents you must provide are separate.
Should I put the Wi-Fi password in the welcome pack?
Only if you supply the broadband. Don’t include passwords for any account the tenant doesn’t need.
What does the tenant’s signature on the welcome pack mean?
It confirms they received the pack, nothing more. It isn’t agreement to any tenancy terms.
Templates checked against legislation in October 2026. They are provided for general information and are not legal advice.
