What if my tenant isn't on the app?

You can still reach them. If a tenant hasn't downloaded the free tenant app, August delivers your message by email or SMS instead, and their reply lands straight back in the same conversation on your side. That means you don't have to chase tenants to install anything before you can talk to them, and you don't lose the thread when one tenant is on the app and another isn't. It also keeps your personal phone number private, because the message goes through August rather than from your own handset. Nobody falls through the gap just because they skipped the download.